The reissue, as the name suggests, is a reply to the guests. This work may be extremely important in business communication. A good reply may get an order from the guest, and a bad reply may be without a message.
Let's talk directly about how to reply to the guests.
Back to top: First of all, we must learn to judge the guest's enquiry and respond to the valid enquiry. Although simple, it has been spread by many unnamed people COPY in the past and today, but I will give you an extension today to better provide reference materials for everyone.
Remember, the following enquiry may be true
1) He asks you to quote the price of a certain product we operate, as well as the quantity, specification, packaging, origin, quality standard, delivery time, relevant certificate, arrival port, etc.;
2) He proposes a similar product that is not available on your company website or product catalog, asking if you can provide production. At the same time, he provides other information about the style, color and other similar products required;
3) He directly provides products that your company can do, and attach detailed product descriptions such as pictures and target prices.
4) He sends the sample directly to us, giving the specific quantity, material requirements, delivery time, asking us to quote and produce a COPY sample. Remember: To some extent, such an inquiry is equal to an order; for the above four enquiries, we must sneak in and give the guests a reply. Remember: It's better to respond only to the guest's questions, not to involve too many topics that are not relevant to the guests.
In the reply, the more important one may be the quotation. Regarding the quotation, it is necessary to emphasize: If you want to win the customer by the previous time, I suggest you quote the real price, better control the profit of 10%, because if it is too high, your peers will also steal you at a low price. Guest. The business staff is better to discuss the price issue with the person in charge of the company, and then give the customer a quote.
second major. It is to make yourself look professional and be an expert. Similarly, how to reflect the professional approach, I also explained in the previous article, please pay attention to read, to refer to.
Third, timely. It is the response given to the guests by the time before, not to delay. If, by your own judgment, you feel that it is a valid inquiry, you will act immediately and give the guest a reply before the time. This one is very important, because maybe he is also a middleman, and his guests are waiting for his time to reply. Note: If the guest's inquiry indicates that a reply is given before the date, please do it, otherwise it will be useless.
Fourth, leave room for it. Just don't give the guests a feeling that there is no room for bargaining. The business is that the two sides communicate with each other many times, and the concession ends with a deal. Especially in the buyer's market, it is necessary to leave room for yourself. For example, our price is based on your quantity, raw materials and other factors. Let the guests feel that we have room to continue negotiations and the transaction may continue.
The above is to deal with those queries that may be valid to respond. If, for those who only want the product catalog, PRICELIST is better not to spend too much time. Of course, if you have time, you can do it. You must have enough patience to do well. I suggest that the company should have a new person to be responsible for such an inquiry, which can save time and secondly train new people.
Later, I will remind you of the reply: the success of the foreign trade business is usually more important than the previous one. 70%-80% of the transactions are in the previous interaction with the guests, and the transaction can be determined within about 10-20 days. Therefore, your previous importance is very important, it is very important, just like many times our life is the same as before. Be sure to grasp it. Then 10% of the business is likely to reach a transaction through frequent visits. Such time cost is extremely expensive for a company and a foreign trade business.
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Weifang Jiurui Textile Machinery Co.,LTD(ORIGINAL Weifang Junde Textile Machinery Co,LTD ) located at the beautiful international Kite capital--Weifang, Shan Dong Province,China.We specialize in developing and manufacturing 1511,1515,GA615 series shuttle changing automatic loom,1511,1515GA615A series multi-box loom, GA615B(A) series towel loom,GA74 series repier loom and GA74B(T) series rapier towel loom and varieties of spare parts. In order to make our company more competitive,we spare no efforts to keep all the products at high quality and perferential price. In addition, our prompt delivery and massive production capacity enable us to meet the requirements of the most demanding and quality-oriented customers. With rich technical and production experience, our company has won the confidence of numerous renowned customers. Our dynamic marking team, together with our experienced technicians and skilled workers, are always ready to serve you.
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