How to respond to online inquiry

1. Respond promptly to online inquiries, be enthusiastic, and maintain proper courtesy.

2. Check the information registered by the other party online.

3. For the details of the data, the price is quoted at a more realistic price (payment method, transportation, etc.).

4. If the registration is unknown, I will ask the other party if I can get more information about the company. Can add the specific address, telephone number, fax person, the company's full name, enter the local industrial and commercial bureau information network to verify. Can be found, the same as the above article; can not be found, generally said that we can not produce.

5. Those who only have one mailbox, one phone number, or one mobile phone number, I mostly reply to them. We are more busy, I hope to have the opportunity to cooperate again next time.

6. Some people come to a lot of pictures or a lot of product specifications, I will tell him, I will only report the price of one, and then talk about it.

7. For some direct calls, first ask the other party's approximate address, the number of products. There is no difficulty in the product and it is a bit far from our company. I would suggest that it is more cost-effective to buy from a manufacturer near him - this is tantamount to rejection. If you have difficulty, you must judge whether you want to continue in the conversation with the other party.

8. On my quotation, I must fill in the company name, telephone number, fax number and detailed address of the other party (four items are indispensable). And try to send it to the other party by fax.

9. Many people request to send samples after quotation, which is also simple: 1. If the cost is not high, first confirm the quotation of our factory and send the sample to him. 2. If the cost is high, please pay the sample fee and return it when it is officially produced (add a sentence "Please understand"). What you really need is acceptable. 3. Some of the larger companies in the vicinity will not necessarily pay the sample fee. Send someone to inspect it to confirm whether it is true. Of course, it will not care about this cost.

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